Zapier Triggers

All Tenreply Zapier triggers use instant REST Hooks — your Zap fires within seconds of the event, not on a polling schedule.

New Inbound Message

Fires when a customer sends a message (WhatsApp, Instagram, or Messenger).

Output fields: Message ID, Conversation ID, Contact ID, Message Type, Text Content, Status, WhatsApp Message ID, Timestamp.

Fires when a new contact is created in your workspace — either manually, via the API, or when a customer messages for the first time.

Output fields: Contact ID, Phone Number, Name, Email, Tags, Created At.

Fires when a new conversation is started (the contact’s first ever message to your number).

Output fields: Conversation ID, Status, Channel, Contact ID, Contact Name, Contact Phone, Last Message, Created At.

Fires when a conversation is opened, closed, or its status label changes.

Output fields: Conversation ID, New Status, Channel, Contact ID, Contact Name.

Fires when an outbound message you sent is delivered, read, or fails.

Output fields: WhatsApp Message ID, Status (delivered / read / failed), Error Message.