Data Deletion Request

If you have connected your Facebook or Meta account to Tenreply and wish to have your associated data deleted, you can submit a deletion request using either method below.

Option 1 — Delete from inside Tenreply

1. Log in to your Tenreply workspace at app.tenreply.com.
2. Go to Settings → Channels.
3. Under the connected Meta channel (Instagram or Messenger), click Disconnect.
4. To also delete your entire account and all associated data, go to Settings → Profile → Delete account.

Option 2 — Email us directly

Send a deletion request to privacy@tenreply.com with the subject line "Data Deletion Request". Include:

• Your Tenreply account email address
• Your Facebook / Instagram username (if applicable)

We will process your request within 30 days and confirm by email once complete.

What data is deleted

Upon a confirmed deletion request, we remove:

• Your Facebook / Instagram access tokens stored in Tenreply
• Any page or account metadata retrieved from Meta during the connection process
• Conversation data associated with your Meta-connected channels
• Your account profile, business settings, and all related records — if a full account deletion is requested

Note: data already sent to Meta (messages, reactions) cannot be deleted by Tenreply — please refer to Meta's own data deletion tools for that.

Questions

If you have any questions about this process, contact us at privacy@tenreply.com.