Every conversation, one shared inbox
WhatsApp, Instagram DMs, Messenger and your website widget land in one inbox your whole team works from. Assign chats, collaborate with internal notes, and close conversations together — no personal phones, no app-switching.
How the shared inbox works
Connect your WhatsApp Business number once and every incoming message appears in the Chats view in real time. Each conversation shows the contact's profile, tags, notes and order history alongside the thread, so any agent can pick up with full context. Conversations move through open, pending and resolved states — nothing falls through the cracks.
Built for teams
Add unlimited teammates as agents with their own logins. Assign chats manually or let auto-assign rules distribute incoming conversations by workload. Internal notes let agents hand off mid-conversation, and @mentions pull a colleague in instantly. Supervisors see every conversation and agent performance in one view.
Reply faster with AI and shortcuts
AI reply suggestions draft responses from the conversation context, ready to send or edit. Saved replies handle repeated questions in one keystroke, and the 24-hour session window indicator tells you when a free-form reply is possible versus when a template is required.
Works together with
Try Team Inbox today
Free 14-day trial with the full platform — no credit card required.
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