Every conversation, one shared inbox
WhatsApp, Instagram DMs, Messenger and your website widget land in one inbox your whole team works from. Assign chats, use clear statuses, and keep customer context together — no personal phones or app-switching.
How the shared inbox works
Connect your WhatsApp Business number and incoming messages appear in the Chats view. Each conversation keeps the message history and available contact context together. Agents can use assignment and the current conversation statuses to make ownership visible.
Built for teams
Add teammates as agents with their own logins and assign conversations manually to a clear owner. Message history, contact context and status labels help preserve continuity during a handoff. Validate the current permission model against your team’s workflow before rollout.
Reply faster with AI and shortcuts
AI reply suggestions draft responses from the conversation context, ready to send or edit. Saved replies handle repeated questions in one keystroke, and the 24-hour session window indicator tells you when a free-form reply is possible versus when a template is required.
Works together with
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The full platform: shared inbox, automation, CRM and social publishing.
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