Resolve issues in minutes,
not hours
Customers expect fast replies on WhatsApp. Tenreply gives your support team a professional shared inbox, automation, and the full context to resolve issues quickly.
Shared team inbox
All inbound customer messages land in one inbox for the whole team. Any available agent can pick up any conversation. No customer waits because their agent is busy.
Automated triage
Flows automatically categorise incoming messages and route to the right team or agent. Returns inquiries go to returns, technical issues go to tech support — without human intervention.
Full conversation history
Every previous message, note, and agent interaction is visible on the contact profile. Agents always have the full context — no more asking customers to repeat themselves.
Quick reply templates
Pre-written replies for common questions. Agents send consistent, accurate responses in one click instead of typing the same answer dozens of times a day.
Supervisor tools
Supervisors can monitor any conversation in real time, join as a third party, or reassign to another agent. Quality control at scale without micromanaging.
Response time tracking
Track first response time, handle time, and resolution rate per agent and per team. Set SLA targets and get alerts when conversations are approaching breach.