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Features

See every feature
working, for real

Not mockups — actual recordings of the Tenreply app. Scroll through every feature, or jump straight to the one you care about.

Chats

Every conversation, one shared inbox

WhatsApp, Instagram DMs, Messenger and your website widget land in one inbox your whole team works from. Assign chats, collaborate with internal notes, and close conversations together — no personal phones, no app-switching.

Assign conversations to any agent or team
Internal notes & @mentions invisible to customers
Auto-assign rules, SLA timers & CSAT surveys
Full conversation history with contact context
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Flows

Automate conversations with a visual canvas

Build chatbot flows on a drag-and-drop canvas — no code. Qualify leads, answer FAQs, collect customer data and route to the right agent automatically, 24/7.

Drag-and-drop nodes: messages, questions, conditions, actions
Buttons, list menus & media in any step
Save answers to contact fields automatically
Hand off to a human agent at any point
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Automation

Put your busywork on autopilot

Keyword triggers, welcome messages, away replies, auto-assignment and follow-ups — set the rules once and Tenreply handles the repetitive work around the clock.

Keyword & event triggers start flows automatically
Welcome and away messages with business hours
Auto-assignment by team, workload or round-robin
Run history shows every automated action
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Catalog

Sell from a product catalog inside WhatsApp

Sync your Meta product catalog and share single products or multi-product messages directly in chat. Customers browse, build a cart and order without leaving WhatsApp.

Synced with your Meta Commerce catalog
Send single-product or multi-product messages
Customers browse & add to cart in-chat
Orders arrive as structured messages in the inbox
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Templates

Create, submit and track message templates

Design WhatsApp templates with variables, media headers and buttons, submit them to Meta for approval, and track their status — all without leaving Tenreply.

Visual editor with live WhatsApp-style preview
Variables, media headers, footers & buttons
One-click submission to Meta review
Approval status synced automatically
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Contacts

A WhatsApp-native CRM for every contact

Tags, notes, custom fields and full conversation history on every contact. Import thousands via CSV, segment by any attribute, and target the right audience every time.

CSV import with field mapping & rollback
Tags, notes and unlimited custom fields
Segments by tag, field or activity
Opt-in status tracked per contact
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Broadcasts

Campaigns that reach thousands, personally

Send approved template messages to entire segments at once. Variables make every message personal, scheduling sends at the perfect time, and delivery analytics show exactly what happened.

Send to segments, tags or uploaded lists
Per-contact variable personalization
Schedule campaigns for the right moment
Sent, delivered, read & replied — per recipient
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Retargeting

Turn campaign engagement into the next sale

Every broadcast builds audiences automatically: who read, who replied, who didn't open. Retarget each group with a tailored follow-up and watch conversion compound.

Auto-built audiences: read, replied, unread, failed
One-click follow-up campaign to any group
Different message per engagement level
Compounding conversion across campaign waves
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Analytics

Every metric that matters, live

Response times, resolution rates, agent performance, broadcast engagement and Meta conversation costs — one dashboard that tells you what's working and what it costs.

Conversation volume & resolution trends
Agent response-time and workload reports
Broadcast delivery & engagement metrics
Estimated Meta conversation costs per month
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Native Forms

Multi-screen forms that never leave WhatsApp

Bookings, surveys, lead forms and onboarding — native multi-screen WhatsApp Flows open inside the chat, feel like an app, and submit straight to your inbox.

Native Meta WhatsApp Flows (not chat Q&A)
Multi-screen forms with inputs, pickers & dropdowns
Build, publish and version from Tenreply
Submissions arrive structured in the inbox
app.tenreply.com
Developers

Build on Tenreply with REST & webhooks

A full REST API, real-time webhooks and a Zapier integration connect Tenreply to your CRM, store or internal tools. Send messages, manage contacts and react to events programmatically.

REST API for messages, contacts, templates & flows
Webhooks for incoming messages & status events
Zapier triggers and actions — no code needed
API keys with per-business scoping
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CRM

Track every deal from first message to close

A Kanban-style deal board built on top of your WhatsApp conversations. Create stages, move deals, attach contact history, and see your entire pipeline value at a glance — all without leaving Tenreply.

Kanban board with custom stages (Lead → Won)
Attach deals to contacts with full conversation history
Track deal value and pipeline totals in one view
Stage-change events auto-logged on contact timeline
Drag-and-drop deal management
Won / Lost deal tracking with close date
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CRM

Drip campaigns that run on their own

Enroll contacts into multi-step message sequences and let Tenreply send each step at the right time — days or hours apart. Follow up automatically with new leads, onboard new customers, or re-engage dormant contacts.

Multi-step sequences with configurable delays
Enroll contacts manually or via automation triggers
Pause, resume or unenroll at any time
Per-contact progress tracking
Works with approved WhatsApp templates
Triggered by contact tags, form fills or deal stage changes
app.tenreply.com

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