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Automation

Put your busywork on autopilot

Keyword triggers, welcome messages, away replies, auto-assignment and follow-ups — set the rules once and Tenreply handles the repetitive work around the clock.

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Keyword & event triggers start flows automatically
Welcome and away messages with business hours
Auto-assignment by team, workload or round-robin
Run history shows every automated action

Triggers for every situation

Start an automation when a contact messages a keyword, starts a first conversation, replies to a broadcast, or hits a webhook event from your systems. Combine triggers with conditions — only new contacts, only outside business hours, only specific tags — for precise targeting.

Always-on responses

Welcome messages greet first-time customers instantly. Away messages cover nights and weekends with your business-hours schedule, and can offer a flow so customers self-serve while your team is offline. Idle conversations auto-close after a configurable window to keep the inbox clean.

Full audit trail

The automation run history records every execution — what triggered it, the answers collected, how long it ran and how it ended. Debugging a misfiring rule takes seconds instead of guesswork.

Try Automations today

Free 14-day trial with the full platform — no credit card required.

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