More sales, fewer support tickets.
On WhatsApp.
From abandoned cart recovery to order tracking to post-purchase support — Tenreply handles the entire e-commerce customer journey on WhatsApp.
Abandoned cart recovery
Automatically message customers who left without purchasing. WhatsApp recovery messages see 3–5× higher recovery rates than email because they actually get read.
Order & delivery updates
Automatically send confirmation, shipping, and delivery notifications via WhatsApp. Reduce "where is my order?" queries and keep customers informed at every stage.
Post-purchase follow-up
Trigger a follow-up after delivery to confirm satisfaction, request a review, or suggest complementary products. Automated, personalised, and timed perfectly.
Customer support inbox
Returns, exchanges, product questions, complaints — all handled in one WhatsApp inbox by your support team. Full order history visible alongside each conversation.
Personalised promotions
Send targeted offers based on purchase history. A customer who bought running shoes gets the notification about new arrivals in that category — not an irrelevant blast.
Webhook integration
Connect Tenreply to Shopify, WooCommerce, or any e-commerce platform via webhooks. Order events trigger WhatsApp messages automatically.