The CRM Your Team Will Actually Use
Traditional CRMs were designed for enterprise sales teams managing long deal cycles. They are powerful — and completely misaligned with how most businesses interact with customers today. Your customers are not filling in contact forms. They are messaging you on WhatsApp.
Tenreply is built for that reality: a CRM where every customer relationship starts and lives in conversation, where your team responds in seconds, and where automation does the heavy lifting between human touchpoints.
The Inbox That Replaces Five Tools
Most businesses cobble together: a WhatsApp device shared between agents (chaos), a spreadsheet of contacts (outdated immediately), a separate tool for broadcasts (disconnected from conversations), another for automation (requires a developer), and email for analytics (no one reads it). Tenreply replaces all five.
- Shared inbox — every agent sees every conversation. Assign conversations. No double replies, no missed messages.
- Contact CRM — every customer gets a profile. Tags, notes, conversation history, custom data from your flows.
- Broadcasts — send approved template campaigns to thousands. Track delivery, reads, replies in real time.
- Automations — no-code flows that qualify leads, answer FAQs, book appointments, and hand off to agents.
- Analytics — response times, resolution rates, message volume. The numbers that actually tell you how your team is performing.
Simplicity That Does Not Compromise Power
The common trade-off in CRM is simple-but-limited versus powerful-but-complex. Tenreply is designed to break that trade-off:
- Setup in 30 minutes — WhatsApp connected, team invited, first message received. No implementation consultant.
- Zero training required — the inbox looks like a messaging app. Agents know how to use it in minutes.
- Scales from 1 to 100 agents — the same interface works for a solo founder and a 100-person support team. Add team members, assign conversations, set roles — no professional services engagement.
- No per-message pricing surprise — Tenreply charges a flat subscription. The only variable cost is Meta's per-conversation fee, which you would pay regardless of which tool you use.
Features That Matter for WhatsApp-First Teams
- ✅ 24-hour window management — Tenreply shows exactly when the service window closes and prompts you to send a template before it does
- ✅ Read receipts per message — see exactly which messages were read and when
- ✅ Template management — sync Meta-approved templates, send with one click, track performance
- ✅ Interactive messages — buttons, lists, CTAs, product catalogs — all from the same composer
- ✅ Multi-channel — WhatsApp, Instagram DM, Facebook Messenger in one inbox
- ✅ Broadcast scheduling — plan campaigns days in advance, segment by tag, personalise with variables
- ✅ Custom status labels — define your own pipeline stages: Unassigned → In Progress → Resolved
- ✅ Conversation assignment — route conversations to the right team member automatically or manually
Built for Businesses That Communicate, Not Just Track
If your business's primary customer communication channel is WhatsApp, you need a CRM built around messaging — not one where messaging is a bolted-on afterthought. Tenreply is that platform.
Try it free — no credit card, live in 30 minutes, everything your team needs in one place.