Customer Conversations Do Not Stop When You Leave Your Desk
Support questions, sales enquiries, and time-sensitive messages do not respect working hours or physical locations. A team that can only respond from a browser is slower than a team that can respond from anywhere. The Tenreply mobile app puts your entire omnichannel inbox — WhatsApp, Instagram DM, Facebook Messenger, and website chat — on iOS and Android, so your team is never out of reach.
What the App Does
Full Inbox Access
Every conversation across every channel is visible in the app, in real time. Open, assigned, and unassigned conversations are organised exactly as they are on the web — filterable by channel, status, and assigned agent. Nothing is hidden or reduced on mobile; the full inbox is available.
Send Any Message Type
Reply with text, images, documents, or WhatsApp template messages directly from the app. Canned responses are accessible with a tap so common answers are fast without being impersonal. Emoji reactions and message quoting work as expected.
Real-Time Push Notifications
Get notified the moment a new message arrives in any conversation assigned to you — or, for managers, across the whole team. Notifications distinguish between channels, so you can see at a glance whether it is a WhatsApp message or an Instagram DM without opening the app. Notification sounds and quiet hours are configurable per-agent.
Contact Profiles and History
Tap any conversation to see the full contact profile: all previous messages across all channels, tags, notes left by colleagues, and custom fields. The context that makes responses fast and relevant is right there — no switching to a desktop to look up history.
Conversation Assignment and Status
Assign conversations to colleagues, update status (open / in progress / resolved), and add internal notes — all from the app. A manager reviewing the queue on their phone can redistribute conversations across the team in seconds.
Who the App Is For
- Field teams — sales reps who are visiting clients, real estate agents showing properties, or service teams on-site can all respond to enquiries in real time
- Small businesses — when one person is running support, the web app and mobile app together mean there is no gap in coverage
- Managers and supervisors — monitor team performance and jump into escalations without needing to be at a computer
- After-hours coverage — for businesses where a team member handles escalations outside standard hours, the app makes that practical without requiring a laptop
How to Get It
Download the Tenreply app from the App Store (iOS) or Google Play (Android). Sign in with your existing Tenreply credentials — your inbox, contacts, and settings are all synchronised instantly. Nothing needs to be set up again; the app is your existing workspace, on your phone.
Push notifications require enabling notification permissions when prompted on first launch. If you missed the prompt, enable it in your phone's Settings → Notifications → Tenreply.
The Complete Tenreply Stack
The mobile app complements the web platform — not replaces it. Use the web for setup, automation building, analytics review, and bulk operations. Use the app to stay responsive and handle conversations wherever you are. Together, they make a complete customer communication stack: all four channels, web and mobile, always accessible.