Your Customers Are on Four Channels. Now You Can Be Too.
Most businesses realise they need WhatsApp. But customers do not pick one channel and stay there — they message through Instagram DMs when they discover you on social, through Facebook Messenger when they find your page, through your website chat widget when they are browsing, and through WhatsApp for everything else. Until now, those four conversations lived in four separate places.
Today, Tenreply handles all four in one shared inbox — with the same team, the same contact records, the same automation, the same analytics.
What Changed
Instagram DM
Connect your Instagram Business account and every DM — from followers, from story replies, from ad leads — lands in the Tenreply inbox. Your agents respond without ever leaving the platform. Full conversation history, contact tagging, and assignment all work exactly as they do for WhatsApp. If you run any kind of brand or product presence on Instagram, this is the channel where your most engaged customers are already talking to you.
Facebook Messenger
Connect your Facebook Page and handle Messenger conversations in the same queue. Messenger reaches a different audience than Instagram — often older customers, Facebook ad leads, and page visitors — and it has been one of the highest-converting channels for e-commerce and local businesses for years. Now it fits into your existing Tenreply workflow without any separate tool.
Website Chat Widget
A single line of code adds a customisable chat widget to any website. Visitors start a conversation from their browser; the message arrives in your Tenreply inbox alongside everything else. Returning visitors with a phone number are matched to existing contacts automatically. The widget supports both instant agent responses and automated flows for off-hours — so no visitor gets an empty chat box.
WhatsApp (Still the Core)
Everything about the WhatsApp API experience you already know is unchanged: shared inbox, broadcast campaigns, template messages, flow automation, analytics. WhatsApp remains the highest-engagement channel in the stack — Instagram, Messenger, and web chat complete the picture.
One Contact Record Across All Channels
When the same customer messages you on WhatsApp today and Instagram tomorrow, Tenreply links them to a single contact record. You see the complete history, regardless of which channel it happened on. No more guessing whether the person messaging you on Messenger is the same one who bought from you on WhatsApp last month.
The Omnichannel Playbook
Running four channels effectively is not about simply turning them all on — it is about using each one for what it is best at:
- WhatsApp — customer support, order updates, broadcast campaigns, high-intent sales follow-ups
- Instagram DM — brand enquiries, product questions from followers, story reply conversations
- Messenger — Facebook ad lead follow-up, page visitor enquiries, local business bookings
- Website chat — first-time visitor engagement, lead capture, real-time purchase support
When all four are managed in one place, your team's response time and consistency improve across every channel — because there is no longer a reason to deprioritise any of them.
Get Started
Connect Instagram and Messenger in Settings → Channels. Add the website widget with one script tag in Settings → Widget. Your WhatsApp is already connected. All four will appear in your shared inbox immediately.
If you are new to Tenreply, the setup guide walks you through the entire process in under 30 minutes.